Duration - 1 Day
Managing Communications

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Audience This course is designed for:
  • Newly appointed project managers
  • Project managers desiring achievement of Project Management Quick Start or Certification Program criteria
  • Functional managers who support project managers
  • Professionals who desire additional skills in communicating project status information
Prerequisites "Successful Techniques of  Project Management"
-OR-
Equivalent project management knowledge and experience
Description This course is divided into the following modules:
  • Module 1: Communications Overview introduces and defines the components required for the project communications plan.
  • Module 2: Creating a Communications Plan provides processes and tools for developing a project-specific communications plan.
  • Module 3: Project Status Communication introduces processes for information distribution and performance reporting.
  • Module 4: Meeting Management provides techniques for effective meeting planning, executing and controlling.

This course will incorporate practical simulations to reinforce the skills taught.   Students will be equipped with proven templates for communications activities.

Specific Topics Covered Specific topics include:

Module 1: Communications Overview

  • The Project Manager’s role in communications
  • The Communications model
  • Channels of communication
  • Barriers to communication

Module 2: Creating a Communications Plan

  • Elements of the Communications Plan
  • Communications and the project team
  • Communications and the Stakeholders
  • The effect of organizational climate on communications

Module 3: Project Status Communication

  • Information Distribution
  • Administrative Closure
  • Lessons Learned repository
  • Performance Reporting

Module 4: Meeting Management

  • Meeting Management techniques
  • Initiating, planning, controlling and executing the meeting
  • Reaching consensus and conflict resolution
Performance Objectives Upon completion of this course, the student will be able to:
  • Develop a project-specific Communications Plan that becomes the framework for communications with team members and stakeholders
  • Communicate timely, accurate and effective project status information
  • Implement practical tips for effective meeting management
  • Implement timely, effective administrative closure of projects
PMBOK Guide Areas Covered This course covers the following Project Management Knowledge Areas:
  • Project Communications Management
  • Project Human Resources Management